Service
We are a solid and highly reliable service partner with over 20 years of experience in supporting retail and other industries. Our team consists of 400 specialists providing comprehensive support services for IT products and systems. We offer rapid response services 24.7.365.
Service Desk
A proprietary system where you have access to information about the service in real-time.
POS Terminals – Installation & Service
The largest in Poland, it consists of several teams, including a field service team.
On-site field service for hardware and software
Round-the-clock IT and technical support for outlets across the country.
POS terminal rapid dispatch service
Configuration, personalization and dispatch of terminals to user location
POS Terminal Commissioning
Preparation of devices, including diagnostics, for use by the field service.
Full-Service Coverage Central Europe
We provide installation, maintenance, and service across the new EU markets. We will design the most appropriate team to meet your requirement. Our field-based services are deployed with real time SLA.
Our service includes:
Access to experienced and qualified specialists 24/7/365
Expertise as a hardware manufacturer and a software developer for the retail industry
Immediate reaction to each reported problem
Handling highly complex instructions
Comprehensive approach to service
Proprietary ticketing system and dedicated Contract Coordinator
Our service in numbers
+50
customers served
+70k
on-site interventions
330k
issue notifications
52k
locations in Poland served
13
countries
+400
employees
Our current service structure has over 400 people working in specialized support areas:
1st line support
Field service
Support service management
IT project management
Implementation and infrastructure projects