Service desk is a guarantee of immediate service 24/7

Our service desk provides technical support to your sales outlets and offices via a hotline. We guarantee immediate receipt of a request and its initiation, 7 days a week, 24 hours a day. We support both national sales chains and smaller entrepreneurs.

We have created our own ITSM system

We have been perfecting the process of delivering high-quality maintenance services for over 20 years. We have created our own ITSM tool based on ITIL (a set of best IT service management practices). We have adapted it to your actual needs. You have access to real-time service information, which is especially important with central support departments and a distributed structure. There is also the possibility of central management.

Practical features of the ITSM system

The possibility of integration with other systems, databases, and applications streamlines the acceptance of requests and their execution.

Workflow – realization of the workflow and order processing based on ticket statuses, which ensures their precise tracking, the possibility of intervention and acceleration of actions.

Customer panel – a simplified view that is available to you in the system.

Automatic capture of data from emails or via WebAPI and Web Services.

SMS notification of new requests or status changes of active requests.

Grouping of requests according to statuses, which guarantees readability and quick readability of the work status.

Survey system for measuring satisfaction with the service in NPS mode or checking answers to classic questions.

Technical and customer service group

Our service desk consists of a technical group and a customer service group. They differ in terms of tasks and services provided.

Technical group

Responsible for customer service over the phone. Customers contact us via dedicated hotlines, and the group resolves requests directly during the call. It is also responsible for the specialized care of fiscal printers.

Customer service

Responsible for the registration and classification of email requests and acts as an intermediary in communication between customers and other teams. It includes dedicated account managers for contact with the central customer, project management and reporting on service performance.

By choosing our service, you receive:

Fast and efficient resolution of your request

A team of experienced experts

24/7 service support

Specialists for dedicated service

Access to a proprietary, practical ITSM system

First and second line support

Support of our own solutions as well as third parties from our portfolio

Documentation of your request

What Our Clients Are Saying About Us:

We wanted to unify product information and manage it efficiently within the CCC Group. On the one hand, there are vast volumes of data that need to be organized, and on the other, there are customers who expect clear and precise communication about our comprehensive offer. Hence, we chose Exorigo-Upos as an implementation partner for Akeneo PIM, with many innovative solutions for e-commerce in its portfolio.

Michał Śpiewak

CTO

eobuwie.pl

See the case study

The ambitious plan to implement a new shop coincided with the COVID-19 pandemic, which meant that in addition to creating a totally new and unique solution, Exorigo-Upos had to support the existing e-commerce platform, which had to meet significantly increased demand and adapt to the rapidly changing market. An essential element of implementing such a large service is mutual trust and the dedication and high skill level of the contractor.

Olgierd Oszmiański

IT Director and Member of the Management Board

Super-Pharm

In eobuwie.pl S.A. we wanted to create a centralized and efficient system for managing product information for various e-commerce channels. We decided to use Akeneo PIM, Enterprise Edition and chose Exorigo-Upos S.A. as the supplier and integration partner. Our decision was influenced mainly by the efficient implementation of a complex Proof of Concept (POC) their experience in implementing leading, high performance shops on the Magento platform and integrating PIM with e-commerce systems.

Maksymilian Musiał

Product Owner

eobuwie.pl

In 2020 we recorded growth of 500% compared with the previous year. The new website is one of the key foundations of Super-Pharm future development. We needed a technology platform to implement new services and solutions for our customers securely, in a stable way.

Remigiusz Chrzanowski

Digital Director and Board Member

Super-Pharm

See the case study

In the context of the huge development of the digital channel, we wanted to take more care of the safety of this business from the fiscal point of view. The cooperation with Exorigo-Upos was encouraged by opinions about the company, including the professional approach to the topic, which we became convinced of at the very beginning of the cooperation. The system and processes implemented by Exorigo are of a high-quality level and allow us to have an up-to-date overview of the data.

Eliza Dąbrowska

Omnichannel Financial Controller

Decathlon Poland

The change of the Bricoman online shop was dictated, among other things, by the need to implement new technological solutions. We always want to follow the latest trends and provide our customers with an increasingly better shopping experience. But the new website means not only new functionalities but also a refreshed, modern graphic design, thanks to which we can present the Bricoman product range even better.

Agata Dublasiewicz

E-commerce Project Manager

Bricoman

Do you need a reliable IT services provider?

Then, you are in the right place. We would be happy to talk to you about your next project.