On-site field service for hardware and software

Our service technicians are situated in service offices throughout Poland, on call 24/7 and look forward to responding quickly to repair hardware and software.
They provide comprehensive service using modern equipment. The repair process is centrally coordinated,
and all changes are reported in detail.

Control system for handling requests

Our service has an extensive ticket management control system. The ITSM Service Desk mobile application enables full reporting on the work of field technicians in real-time.
It enables full control and management of the repair call out process.

What distinguishes our service:

Advanced ITSM system

ITSM system manages the service, which allows for complete control of the service delivery process, especially in dispersed locations.

Immediate response

We respond to requests immediately by sending our experienced service technicians to the request. However, where possible, we resolve failures and outages remotely.

Mobile Service Desk

High quality professional services, managed real time via Mobile Service Desk.

Our service structure

22 local service offices across Poland

Experienced service engineers and technicians

Network of service partners cooperating with us

Certified Repair and Logistics Centre in Gliwice

Service and repair centres – Warsaw and Gliwice

Individual SLA agreements

We guarantee service availability, response time and fault resolution through SLA agreements. We provide services based on hourly response rates – 12, 6 and 4 hours.

What Our Clients Are Saying About Us:

testimonial

We wanted to unify product information and manage it efficiently within the CCC Group. On the one hand, there are vast volumes of data that need to be organized, and on the other, there are customers who expect clear and precise communication about our comprehensive offer. Hence, we chose Exorigo-Upos as an implementation partner for Akeneo PIM, with many innovative solutions for e-commerce in its portfolio.

Michał Śpiewak

CTO

eobuwie.pl

testimonial

The ambitious plan to implement a new shop coincided with the COVID-19 pandemic, which meant that in addition to creating a totally new and unique solution, Exorigo-Upos had to support the existing e-commerce platform, which had to meet significantly increased demand and adapt to the rapidly changing market. An essential element of implementing such a large service is mutual trust and the dedication and high skill level of the contractor.

Olgierd Oszmiański

IT Director and Member of the Management Board

Super-Pharm

testimonial

In eobuwie.pl S.A. we wanted to create a centralized and efficient system for managing product information for various e-commerce channels. We decided to use Akeneo PIM, Enterprise Edition and chose Exorigo-Upos S.A. as the supplier and integration partner. Our decision was influenced mainly by the efficient implementation of a complex Proof of Concept (POC) their experience in implementing leading, high performance shops on the Magento platform and integrating PIM with e-commerce systems.

Maksymilian Musiał

Product Owner

eobuwie.pl

testimonial

In 2020 we recorded growth of 500% compared with the previous year. The new website is one of the key foundations of Super-Pharm future development. We needed a technology platform to implement new services and solutions for our customers securely, in a stable way.

Remigiusz Chrzanowski

Digital Director and Board Member

Super-Pharm

testimonial

In the context of the huge development of the digital channel, we wanted to take more care of the safety of this business from the fiscal point of view. The cooperation with Exorigo-Upos was encouraged by opinions about the company, including the professional approach to the topic, which we became convinced of at the very beginning of the cooperation. The system and processes implemented by Exorigo are of a high-quality level and allow us to have an up-to-date overview of the data.

Eliza Dąbrowska

Omnichannel Financial Controller

Decathlon Poland

testimonial

The change of the Bricoman online shop was dictated, among other things, by the need to implement new technological solutions. We always want to follow the latest trends and provide our customers with an increasingly better shopping experience. But the new website means not only new functionalities but also a refreshed, modern graphic design, thanks to which we can present the Bricoman product range even better.

Agata Dublasiewicz

E-commerce Project Manager

Bricoman

Do you need a reliable IT services provider?

Then, you are in the right place. We would be happy to talk to you about your next project.