Single Line Queue System – faster customer service and better customer experience
With Single Line Queue System (SLQS), some checkout counters are separated from the checkout line. A single file queue leads to this area. At the beginning of the row, there is an information desk where customers are informed to which checkout they need to go to. The information desk consists of a screen that displays a visual message and a loudspeaker that gives a voice announcement. Customer traffic is regulated automatically so that no more than two customers are standing at the same counter at any one time.

Managing customer traffic to checkout counters
The system provides a link between the separate checkouts and the information desk. Cashier availability notification is immediately communicated to the customer. Automatic notification of checkout availability is also possible if the current transaction has reached the conclusion stage. Idle time of the workstation is reduced to a minimum. The information desk operates either in referral or information mode. In the first case, the available checkout and direction (right, left, forward) are displayed, and a voice message is emitted. Once the display is complete, the system switches to information mode. The numbers of available desks are displayed. Notification that the desks are occupied or out of service is given.

Benefits of the Single Line Queue System
Improved customer experience
Implementing SLQS speeds up traffic flow to the checkouts (by up to 20-30%) and efficiently manages the queue. Customer dissatisfaction and frustration is reduced, which improves their customer experience and can lead to increased loyalty.
Increased revenue
The accelerated flow of customers to the checkout reduces the number of people who might otherwise abandon their purchases. Can lead to more frequent purchases by satisfied customers and impulse buying, due to the display of goods in the single file, customer holding area.
Reduced service costs
Full automation of the system allows redirection of employees to other activities and an increase in resource efficiency.



Know-how not only in retail
We are experts in providing IT solutions to big international retail networks – we have over 20 years’ experience
Our clients rank amongst the most dynamic and fastest growing retailers in Central Europe. We have worked with them since the start of their journey in the region.
We are constantly upgrading our service offering and solutions to meet the needs of a rapidly changing retail environment.
We consistently invest in new technologies to respond even more effectively to our customer expectations, challenges and needs in IT and digital transformation.
We go further and implement our solutions in new sectors. See below
What Our Clients Are Saying About Us:

Do you need a reliable IT services provider?
Then, you are in the right place. We would be happy to talk to you about your next project.