Single Line Queue System – faster customer service and better customer experience

With Single Line Queue System (SLQS), some checkout counters are separated from the checkout line. A single file queue leads to this area. At the beginning of the row, there is an information desk where customers are informed to which checkout they need to go to. The information desk consists of a screen that displays a visual message and a loudspeaker that gives a voice announcement. Customer traffic is regulated automatically so that no more than two customers are standing at the same counter at any one time.

Managing customer traffic to checkout counters

The system provides a link between the separate checkouts and the information desk. Cashier availability notification is immediately communicated to the customer. Automatic notification of checkout availability is also possible if the current transaction has reached the conclusion stage. Idle time of the workstation is reduced to a minimum. The information desk operates either in referral or information mode. In the first case, the available checkout and direction (right, left, forward) are displayed, and a voice message is emitted. Once the display is complete, the system switches to information mode. The numbers of available desks are displayed. Notification that the desks are occupied or out of service is given.

Benefits of the Single Line Queue System

Improved customer experience

Implementing SLQS speeds up traffic flow to the checkouts (by up to 20-30%) and efficiently manages the queue. Customer dissatisfaction and frustration is reduced, which improves their customer experience and can lead to increased loyalty.

Increased revenue

The accelerated flow of customers to the checkout reduces the number of people who might otherwise abandon their purchases. Can lead to more frequent purchases by satisfied customers and impulse buying, due to the display of goods in the single file, customer holding area.

Reduced service costs

Full automation of the system allows redirection of employees to other activities and an increase in resource efficiency.

Know-how not only in retail

We are experts in providing IT solutions to big international retail networks – we have over 20 years’ experience

Our clients rank amongst the most dynamic and fastest growing retailers in Central Europe. We have worked with them since the start of their journey in the region.

We are constantly upgrading our service offering and solutions to meet the needs of a rapidly changing retail environment.

We consistently invest in new technologies to respond even more effectively to our customer expectations, challenges and needs in IT and digital transformation.

We go further and implement our solutions in new sectors. See below

What Our Clients Are Saying About Us:

testimonial

We wanted to unify product information and manage it efficiently within the CCC Group. On the one hand, there are vast volumes of data that need to be organized, and on the other, there are customers who expect clear and precise communication about our comprehensive offer. Hence, we chose Exorigo-Upos as an implementation partner for Akeneo PIM, with many innovative solutions for e-commerce in its portfolio.

Michał Śpiewak

CTO

eobuwie.pl

testimonial

The ambitious plan to implement a new shop coincided with the COVID-19 pandemic, which meant that in addition to creating a totally new and unique solution, Exorigo-Upos had to support the existing e-commerce platform, which had to meet significantly increased demand and adapt to the rapidly changing market. An essential element of implementing such a large service is mutual trust and the dedication and high skill level of the contractor.

Olgierd Oszmiański

IT Director and Member of the Management Board

Super-Pharm

testimonial

In eobuwie.pl S.A. we wanted to create a centralized and efficient system for managing product information for various e-commerce channels. We decided to use Akeneo PIM, Enterprise Edition and chose Exorigo-Upos S.A. as the supplier and integration partner. Our decision was influenced mainly by the efficient implementation of a complex Proof of Concept (POC) their experience in implementing leading, high performance shops on the Magento platform and integrating PIM with e-commerce systems.

Maksymilian Musiał

Product Owner

eobuwie.pl

testimonial

In 2020 we recorded growth of 500% compared with the previous year. The new website is one of the key foundations of Super-Pharm future development. We needed a technology platform to implement new services and solutions for our customers securely, in a stable way.

Remigiusz Chrzanowski

Digital Director and Board Member

Super-Pharm

testimonial

In the context of the huge development of the digital channel, we wanted to take more care of the safety of this business from the fiscal point of view. The cooperation with Exorigo-Upos was encouraged by opinions about the company, including the professional approach to the topic, which we became convinced of at the very beginning of the cooperation. The system and processes implemented by Exorigo are of a high-quality level and allow us to have an up-to-date overview of the data.

Eliza Dąbrowska

Omnichannel Financial Controller

Decathlon Poland

testimonial

The change of the Bricoman online shop was dictated, among other things, by the need to implement new technological solutions. We always want to follow the latest trends and provide our customers with an increasingly better shopping experience. But the new website means not only new functionalities but also a refreshed, modern graphic design, thanks to which we can present the Bricoman product range even better.

Agata Dublasiewicz

E-commerce Project Manager

Bricoman

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