On-site field service for hardware and software
Our service technicians are situated in service offices throughout Poland, on call 24/7 and look forward to responding quickly to repair hardware and software.
They provide comprehensive service using modern equipment. The repair process is centrally coordinated,
and all changes are reported in detail.
Delivering effective field service for software and hardware in retail requires a unique, process-driven approach due to its complexity
Continuous Improvement
Optimising every element of the service process.
Interdisciplinary Teams
Teams with diverse and complementary skill sets.
Shared Purpose
A unifying goal that connects people and drives their actions.
We have a 400-person team of field service experts available 24/7
We support 110 different types of devices.
The scope of services includes tasks such as: maintenance, hardware repairs, software and infrastructure migrations and installations, implementation projects, and retail store remodelling.
We provide field service for hardware and software in 14 European countries.
22 Service Offices enable us to reach every location in Poland.
What distinguishes our service:
Advanced ITSM system
ITSM system manages the service, which allows for complete control of the service delivery process, especially in dispersed locations.
Immediate response
We respond to requests immediately by sending our experienced service technicians to the request. However, where possible, we resolve failures and outages remotely.
Mobile Service Desk
High quality professional services, managed real time via Mobile Service Desk.
Exorigo-Upos Field Service offers:
Own team of field service technicians
Ticket management system
Fast repairs: remote or on-site
22 local service offices across Poland
A network of partner service providers
Certified Repair Center in Gliwice
Service and Logistics Center in Gliwice
Short SLA – what else makes our on-site hardware and software service stand out?
Services are dynamically adapted to the needs of our clients.
SLA at 99.5% with resolution times of 12, 6, and 4 hours.
This ensures service availability and efficiency, fast response times, and quick issue resolution.
7 Days a Week Availability
Our field service is distinguished by a short response time (4 hours) and availability 7 days a week.
Advanced Repair Service
Orders are carried out by trained technicians and specialists from various IT segments.
Nationwide Coverage
Exorigo-Upos’ on-site service operates throughout the country. Regardless of location, we can quickly respond to customer needs.
Do you need a reliable IT services provider?
Then, you are in the right place. We would be happy to talk to you about your next project.