Single Point of Contact
SPoC is a service that focuses on support in comprehensive customer service and efficient processing of applications in a given company. It provides a qualified team of consultants with a dedicated contact manager, which enables immediate response to requests and 24/7/365 support.
In the event of failures and problems, SPoC ensures the comfort and safety of employees.
- Processes applications following established communication maps – also with co-workers or subcontractors.
- It relieves your employees from handling phones after working hours.
- Recommends improvements based on observing the existing situation and experiences from this service provided for other clients.
- It increases the satisfaction of reporting people because it reduces the time of handling requests.
Have questions?
Do you want to relieve employees from handling requests after working hours?
SPoC simplifies the ticket processing process.
You don’t have to search – everything is in one place.
In one online system, available in a browse, new notifications are created, and the status of existing reports is previewed.
It processes applications efficiently.
There is one system for processing applications regardless of the service provider (Exorigo-Upos, external entities, or internal departments).
It improves the flow of information.
The system informs about each change in the status of the application, which ensures an efficient flow of information in one channel.
Facilitates access to customer satisfaction ratings
Using one tool, you can assess satisfaction with completed applications.
Simplifies reporting
The established KPIs are consistently reported, making all process participants focus on common goals.
SPoC comprehensively handles various types of requests.
What other needs does the Single Point of Contact service address?
- It processes various requests: operational, service, and complaints.
- It provides immediate responses to requests.
- It provides a qualified team of consultants and a dedicated contract manager.
- It gives a choice of communication channels for reporting: telephone (including a dedicated line for each client), reporting panel, email, and chat.
- Guarantees 24/7/365 support.
- It processes applications based on agreed communication maps, i.e., following individual needs..
Better customer experience
Your customers will have a better customer experience and satisfaction with contact. Especially today, this is an essential aspect of a professional brand image.
Accelerating the handling of requests
Using the SPoC exchange will ensure what is challenging to implement internally: efficient weekend handling of requests and configurable announcements, redirections, or answering reporting. Thanks to such support, urgent requests will be handled even 16 hours faster.
Increasing financial efficiency and availability of employees
You will save on the cost of maintaining 24/7/365 support. You will focus on critical areas and development by freeing employees’ time.
Do you want to speed up the response time to your ticket?
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