Single Point of Contact
SPoC is a service that focuses on support in comprehensive customer service and efficient processing of applications in a given company. It provides a qualified team of consultants with a dedicated contact manager, which enables immediate response to requests and 24/7/365 support.
In the event of failures and problems, SPoC ensures the comfort and safety of employees.
- Processes applications following established communication maps – also with co-workers or subcontractors.
- It relieves your employees from handling phones after working hours.
- Recommends improvements based on observing the existing situation and experiences from this service provided for other clients.
- It increases the satisfaction of reporting people because it reduces the time of handling requests.
Do you want to relieve employees from handling requests after working hours?
SPoC simplifies the ticket processing process.
You don’t have to search – everything is in one place.
In one online system, available in a browse, new notifications are created, and the status of existing reports is previewed.
It processes applications efficiently.
There is one system for processing applications regardless of the service provider (Exorigo-Upos, external entities, or internal departments).
SPoC comprehensively handles various types of requests.
What other needs does the Single Point of Contact service address?
- It processes various requests: operational, service, and complaints.
- It provides immediate responses to requests.
- It provides a qualified team of consultants and a dedicated contract manager.
- It gives a choice of communication channels for reporting: telephone (including a dedicated line for each client), reporting panel, email, and chat.
- Guarantees 24/7/365 support.
- It processes applications based on agreed communication maps, i.e., following individual needs..
Do you want to speed up the response time to your ticket?
What Our Clients Are Saying About Us:
We wanted to unify product information and manage it efficiently within the CCC Group. On the one hand, there are vast volumes of data that need to be organized, and on the other, there are customers who expect clear and precise communication about our comprehensive offer. Hence, we chose Exorigo-Upos as an implementation partner for Akeneo PIM, with many innovative solutions for e-commerce in its portfolio.
The ambitious plan to implement a new shop coincided with the COVID-19 pandemic, which meant that in addition to creating a totally new and unique solution, Exorigo-Upos had to support the existing e-commerce platform, which had to meet significantly increased demand and adapt to the rapidly changing market. An essential element of implementing such a large service is mutual trust and the dedication and high skill level of the contractor.
In eobuwie.pl S.A. we wanted to create a centralized and efficient system for managing product information for various e-commerce channels. We decided to use Akeneo PIM, Enterprise Edition and chose Exorigo-Upos S.A. as the supplier and integration partner. Our decision was influenced mainly by the efficient implementation of a complex Proof of Concept (POC) their experience in implementing leading, high performance shops on the Magento platform and integrating PIM with e-commerce systems.
In 2020 we recorded growth of 500% compared with the previous year. The new website is one of the key foundations of Super-Pharm future development. We needed a technology platform to implement new services and solutions for our customers securely, in a stable way.
In the context of the huge development of the digital channel, we wanted to take more care of the safety of this business from the fiscal point of view. The cooperation with Exorigo-Upos was encouraged by opinions about the company, including the professional approach to the topic, which we became convinced of at the very beginning of the cooperation. The system and processes implemented by Exorigo are of a high-quality level and allow us to have an up-to-date overview of the data.
The change of the Bricoman online shop was dictated, among other things, by the need to implement new technological solutions. We always want to follow the latest trends and provide our customers with an increasingly better shopping experience. But the new website means not only new functionalities but also a refreshed, modern graphic design, thanks to which we can present the Bricoman product range even better.