Single Point of Contact

SPoC is a service that focuses on support in comprehensive customer service and efficient processing of applications in a given company. It provides a qualified team of consultants with a dedicated contact manager, which enables immediate response to requests and 24/7/365 support.

In the event of failures and problems, SPoC ensures the comfort and safety of employees.

  • Processes applications following established communication maps – also with co-workers or subcontractors.
  • It relieves your employees from handling phones after working hours.
  • Recommends improvements based on observing the existing situation and experiences from this service provided for other clients.
  • It increases the satisfaction of reporting people because it reduces the time of handling requests.

Have questions?
Do you want to relieve employees from handling requests after working hours?

SPoC simplifies the ticket processing process.

You don’t have to search – everything is in one place.

In one online system, available in a browse, new notifications are created, and the status of existing reports is previewed.

It processes applications efficiently.

There is one system for processing applications regardless of the service provider (Exorigo-Upos, external entities, or internal departments).

It improves the flow of information.

The system informs about each change in the status of the application, which ensures an efficient flow of information in one channel.

Facilitates access to customer satisfaction ratings

Using one tool, you can assess satisfaction with completed applications.

Simplifies reporting

The established KPIs are consistently reported, making all process participants focus on common goals.

SPoC comprehensively handles various types of requests.

What other needs does the Single Point of Contact service address?

  • It processes various requests: operational, service, and complaints.
  • It provides immediate responses to requests.
  • It provides a qualified team of consultants and a dedicated contract manager.
  • It gives a choice of communication channels for reporting: telephone (including a dedicated line for each client), reporting panel, email, and chat.
  • Guarantees 24/7/365 support.
  • It processes applications based on agreed communication maps, i.e., following individual needs..

SPoC frees up the time of specialists and managers.

Better customer experience

Your customers will have a better customer experience and satisfaction with contact. Especially today, this is an essential aspect of a professional brand image.

Accelerating the handling of requests

Using the SPoC exchange will ensure what is challenging to implement internally: efficient weekend handling of requests and configurable announcements, redirections, or answering reporting. Thanks to such support, urgent requests will be handled even 16 hours faster.

Increasing financial efficiency and availability of employees

You will save on the cost of maintaining 24/7/365 support. You will focus on critical areas and development by freeing employees’ time.

Do you want to speed up the response time to your ticket?

What Our Clients Are Saying About Us:

We wanted to unify product information and manage it efficiently within the CCC Group. On the one hand, there are vast volumes of data that need to be organized, and on the other, there are customers who expect clear and precise communication about our comprehensive offer. Hence, we chose Exorigo-Upos as an implementation partner for Akeneo PIM, with many innovative solutions for e-commerce in its portfolio.

Michał Śpiewak


The ambitious plan to implement a new shop coincided with the COVID-19 pandemic, which meant that in addition to creating a totally new and unique solution, Exorigo-Upos had to support the existing e-commerce platform, which had to meet significantly increased demand and adapt to the rapidly changing market. An essential element of implementing such a large service is mutual trust and the dedication and high skill level of the contractor.

Olgierd Oszmiański

IT Director and Member of the Management Board


In S.A. we wanted to create a centralized and efficient system for managing product information for various e-commerce channels. We decided to use Akeneo PIM, Enterprise Edition and chose Exorigo-Upos S.A. as the supplier and integration partner. Our decision was influenced mainly by the efficient implementation of a complex Proof of Concept (POC) their experience in implementing leading, high performance shops on the Magento platform and integrating PIM with e-commerce systems.

Maksymilian Musiał

Product Owner

In 2020 we recorded growth of 500% compared with the previous year. The new website is one of the key foundations of Super-Pharm future development. We needed a technology platform to implement new services and solutions for our customers securely, in a stable way.

Remigiusz Chrzanowski

Digital Director and Board Member


In the context of the huge development of the digital channel, we wanted to take more care of the safety of this business from the fiscal point of view. The cooperation with Exorigo-Upos was encouraged by opinions about the company, including the professional approach to the topic, which we became convinced of at the very beginning of the cooperation. The system and processes implemented by Exorigo are of a high-quality level and allow us to have an up-to-date overview of the data.

Eliza Dąbrowska

Omnichannel Financial Controller

Decathlon Poland

The change of the Bricoman online shop was dictated, among other things, by the need to implement new technological solutions. We always want to follow the latest trends and provide our customers with an increasingly better shopping experience. But the new website means not only new functionalities but also a refreshed, modern graphic design, thanks to which we can present the Bricoman product range even better.

Agata Dublasiewicz

E-commerce Project Manager