Comprehensive technological support for the expansion of the Carrefour store network

Carrefour is the largest omnichannel network in Poland, operating since 1997. Currently, there are over 800 stores of this brand operating in various formats. The company is also the owner and manager of shopping centers and gas stations. Additionally, it conducts online sales both through its own website, carrefour.pl, and in cooperation with partners.

Introduction

The effective expansion of a retail chain requires not only efficient logistics but, above all, a solid IT foundation. As a technology partner, Exorigo-Upos supported Carrefour through the intensive facility development process in 2024, providing an integrated ecosystem of solutions to support sales and operational processes.

The Challenge

Ensuring technological consistency while opening several dozen locations per year is a massive operational challenge. The project required the delivery and implementation of a wide spectrum of systems—from checkout software and loyalty modules to network infrastructure and on-site support.

The Solution

The Exorigo-Upos team implemented a comprehensive Omnicommerce for Retail solution suite, including:

• Sales Systems: Europos, POSServer, and PetroServer (for gas stations).
• Documentation Management: GDPR-compliant Central Invoices (CSM) and Central Electronic Journal Repository (CREJ).
• Finance and Loyalty: Cloud EFT payment hub (Eurokarta) compliant with PCI DSS, Central Coupon Authorization System (CSAK), and promotion management tools.
• Front-end Innovations: Integration with self-service checkouts (Diebold Nixdorf, NCR), backend for the Scan & GO service, as well as invoice terminals and info-kiosks.
• Infrastructure and Service: LAN cabling, print outsourcing, and full on-site support during openings.

Results

In 2024, the Exorigo-Upos team participated in:

• The opening of 47 new franchise stores,
• 8 re-openings (remodeling/modernization),
• Technological support for the launch of 5 new own-brand stores.

The team’s involvement included, among other things, staff training and operational support during launches, which enabled the smooth commencement of operations at new facilities and the stable functioning of the sales infrastructure.