The number of Generation X shoppers buying the groceries online has grown considerably.
The numbers say it all, pointing the growth:
- from 29% in 2018
- to 40% in 2019*1
What do we know about the consumers in general, shopping online and a delivery?
- about 43% of all the consumers report occasional shopping online
- 13% of shoppers use the same or the next-day delivery
- 17% report using a home delivery
- 17% use an in-store pickup
- about 21% of those surveyed are among the regular online shoppers who shop either monthly (11%) or “frequent” shoppers who buy online at least every two weeks (10%)
Among the frequent shoppers:
- 13% use an online-only retailer “almost every time”. Most of them are male, millennial and have a higher income.
Those born between 1965 and 1979 have a higher than average income and an incredible spending power. Gen X spends more money than millennials – and the most money on wine and food of any generation. 2
No matter the generation, the in-store experience still matters and:
- 57% of shoppers do not purchase the groceries online.
The retailers are battling for loyalty and focusing on the criteria like cleanliness, freshness, variety and low prices to drive a customer satisfaction in the brick-and-mortar stores. While the online shoppers rank their online experience better than those in actual stores,
- 43% of consumers who shop online also make more than one trip to their local store every week.
Baby Boomers and the mature shoppers tend to associate with a supermarket as their primary store for grocery shopping (58%) but 28% of Gen X name supercenters as their primary store.